We want every customer to be happy with WhatsApp Gateway. If you're not, this policy explains exactly when you can get your money back, what is refundable, and how to ask.
1. 14-day cooling-off period (new customers)
If you are a consumer in the European Economic Area or the United Kingdom, you have a 14-day right of withdrawal from the moment you first place a paid order with us. To exercise this right, simply email billing@aramin.co within those 14 days quoting your invoice number. We will refund 100% of the amount paid using the original payment method, within 14 days of receiving your request.
This right does not apply once you have started consuming the digital service (for example, once you have sent your first AI-generated reply or linked a WhatsApp number and connected a session). By starting to use the Service you expressly waive your right of withdrawal for that specific purchase, as permitted by Article 16(m) of EU Directive 2011/83/EU.
2. Per-number subscriptions
- Cancellation — you can cancel any subscription at any time from your Billing page. Your access continues until the end of the current billing period.
- Mid-period refunds — outside the 14-day cooling-off period, monthly subscription fees are not refunded for partial use of a billing period.
- Annual subscriptions — if you have prepaid for a year and cancel within the first 30 days, we refund the prorated remainder less any wallet credits already consumed. After 30 days the annual fee is non-refundable.
- Service downtime — if the Service is unavailable for more than 72 consecutive hours due to a fault on our side, we will issue a prorated credit to your wallet on request.
3. Wallet top-ups & AI usage
- Unspent balance is refundable — you can ask for a refund of any remaining wallet balance at any time, less a small processing fee equal to the actual payment-processor fee for the original top-up (typically 3–5%).
- Consumed AI usage is not refundable — tokens already used to generate replies represent real cost paid to the AI provider on your behalf and cannot be reversed.
- Failed AI calls — if a charge is debited from your wallet but the AI provider returned a complete failure (5xx, timeout, or empty reply), the platform automatically issues a wallet refund within 24 hours. If you spot a charge that should have been refunded but wasn't, email us with the AI-log id.
- Promotional or admin-granted credits are non-refundable and non-transferable.
4. Chargebacks & disputes
Please email billing@aramin.co before initiating a chargeback with your bank — most issues are resolved in a single message. Filing a chargeback without contacting us first may lead to permanent account suspension and loss of any remaining wallet balance.
5. How to request a refund
- Email billing@aramin.co from the email address registered on your account.
- Include your invoice number (visible in the Wallet → Transactions page) and a brief reason for the refund.
- We acknowledge every refund request within 2 business days and process approved refunds within 5–10 business days, depending on the payment provider.
6. Refund mechanics
Refunds are always issued to the original payment method used for the purchase, via the same payment processor that handled it:
- Card top-ups via Lemon Squeezy → refunded to the original card by Lemon Squeezy.
- Card top-ups via Paddle → refunded to the original card by Paddle.
Bank settlement times are outside our control and can take an additional 3–10 business days to appear on your statement.
7. Non-waivable consumer rights
Nothing in this policy reduces or removes any non-waivable consumer rights you have in your country of residence. If your local law gives you more generous refund rights, those apply.
8. Contact
Refund questions: billing@aramin.co. General support: support@aramin.co.